Royal & SunAlliance (RSA), is one of Canada’s leading property and casualty insurance companies, provides home, car and business insurance through a network of independent brokers nationwide. RSA is Canada’s largest marine insurer and second largest travel insurer. With almost 3,700 employees, it is nationally represented with regional offices and branches coast to coast.
At the time of the project, RSA Claims adjusters were using a “green screen” administration system to manage the lifecycle of an insurance claim. This Claims application had a steep learning curve and took a substantial amount of time to become fully competent within the system. The business needed an application that was easily extensible, decreased training time and was more intuitive to use for an adjuster.
Intelliware was engaged to design and build a web front end for this mainframe application using corporate common look and feel standards. The business case would be maximized by delivering incremental functionality to the field as quickly as possible. Therefore, the business wanted to release this uniquely tailored Claims web-based system in gradual, yet concise phases. Intelliware’s i-Proving™ methodology used its short development and release iterations to meet that mandate. i-Proving™ tightly couples the building of the system with the priorities of the business giving the Claims organization more control over which features are developed for any given release. The initial release of this system has moved into production and has received outstanding feedback from the end users.