Support

Intelliware stands behind the solutions it develops. Our Support group is available to help our clients:

  • Manage application support while internal resources are being ramped up or trained
  • Transition to new support models around system releases
  • Help with the design of new or changing support organizations
  • Technical knowledge transfer to support the full transition of development capability in-house

Intelliware’s collaborative approach to software development allows for effective knowledge transfer into application support or maintenance phases of a system’s lifecycle. Most of our development projects are staffed with people from our customer’s organization that help to facilitate a smooth and orderly transition of responsibility for a system back in-house. The timeframe for this transition is driven by customer business priorities.

For this transition, Intelliware provides a wide array of support service options ranging from 7-24 coverage to last resort emergency back-up. Intelliware can fill the support needs dictated by business priority.