Cambrian Credit Union is an innovative provider of a full suite of financial services, from mortgages and savings to insurance and investment advice. Cambrian has over 250 employees and serves 62,000 individual and commercial members through 11 branches in Winnipeg and Selkirk, Manitoba, as well as a virtual savings division. It holds more than $3.5 billion in assets.
Libro Credit Union, the largest credit union in southwestern Ontario, provides its members with high-quality financial coaching and profit-sharing opportunities. Libro’s 31 branches, national network of 4,000+ ATMs, and convenient access to online, telephone, and mobile banking services ensure members always have easy access to great service.
Challenge
Libro and Cambrian, separate financial institutions, wanted to work together to bring an innovative mobile pay solution to market. They needed to provide members with a fast, easy, and secure way to use their mobile Android device to make debit purchases at any retailer where Interac Flash® is accepted.
Their requirements were similar, and each was willing to accommodate a design that would work for both companies. They also recognized that a collaborative effort would lead to a better solution for their customers, at a lower cost. After researching firms that could help them achieve their goals, Libro and Cambrian selected Intelliware as their partner to deliver a solution.
“We required a mobile payment system that was fast, easy, and secure. Intelliware provided us with a technical strategy, an actionable plan, and a design that went above and beyond our expectations.” – Lynne Mackan-Roy, Senior Vice-President, Information Systems & Technology, Cambrian Credit Union
Solution
Intelliware conducted discovery to identify a technical strategy, produce a design for mobile payment, and create an actionable plan for bringing the product to market quickly and effectively.
Intelliware’s discovery process:
- Provided clarity on the current business and technical objectives for each credit union
- Identified the required features, including possible points of variation
- Recommended a design for the high-level architecture
- Delivered a UX/UI that gave each credit union its own branding and elements
- Produced an actionable plan for the delivery of mobile pay
Results
The Mobile Pay solution was delivered as a common library that could be configured, branded, and integrated into each credit union’s mobile banking application. The Mobile Pay Common Library was delivered over a series of iterative and incremental builds, following the Intelliware Approach. A high degree of collaboration throughout the initiative allowed all the stakeholders to leverage best practices and stay flexible on the project requirements.
“Our experience of working with Intelliware was overwhelmingly positive. We were new to partnering with them, but they made it seem like we’d had a working relationship for some time. It was important that we went with the right partner for this rapidly evolving form of mobile technology, and we feel that we found the right partner in Intelliware.” Scott Ferguson, EVP Information Systems, Libro Credit Union
All of Us has also benefitted from the adoption of Agile philosophies and practices learned through their engagement with Intelliware. As one of the first Agile development firms in Canada, Intelliware’s software engineers, talented developers, and delivery managers teach as teams work together. During the journey, the talented teams at All of Us learn how to leverage best Agile practices to deliver better results with future enhancements to the platform. The right partnership adds substantial value beyond product delivery.
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